❤ VALENTINES SALE : FLAT 40% OFF ON JEWELRY ❤

Frequently Asked Questions

Absolutely! We would love to help you out selecting a great diamond that suits your taste and budget. On an average shoppers save 30% when using expert guidance to buy a diamond.

While we pride our selves in providing the most competitive prices, in rare circumstances where our prices fall short of expectations we are happy to match prices for products which are listed at another website available for purchase to public.

We offer a 14 days return policy. Please refer to our return policy for more details.

We recommend that you get your finger sized at jeweler local to you. That is the most accurate method for ring size.

Unless you expressly ask us, we will set the diamond in the ring if your order contains both diamond and a ring.

We offer various payment methods including Debit/Credit card, Bank Transfer, Zelle, PayPal and so on.

As of now, there are no Sales Tax on orders shipped outside Texas.

Depending on the shipping time of diamonds from our vendors and time it takes to produce the jewelry, most shipments are sent within 12-15 business days.

We offer free shipping on all orders above $250. For orders below there’s a nominal shipping charge of of $25.

We will be happy to produce a customized piece for you. Please get in touch with us to discuss specifics of your requirement.

Unless mentioned, all products are proudly made in U.S.A.

As of now, there are no Sales Tax on orders shipped outside Texas.

We offer all our goods in 14K Gold. But we can customize the metal for you to be 18K or Platinum at an extra cost. However, the item will be considered custom order and ineligible for return.

We offer Diamonds certified by reputable labs like IGI, GIA, HRD and GCAL.

The Lab Grown Diamonds listed on our website will be CVD and HPHT method produced.

We ensure accuracy of all the diamonds received before they are set in your jewelry. Every diamond received goes through a rigorous inspection process to ensure the diamond is the one you selected. We also inspect all jewelries before they are shipped out to you for rare but possible manufacturing defects. Rest assured nothing gets shipped without our rigorous inspection and quality assurance process. We also offer Appraisals at an additional cost.

Many engagement ring designs have a matching wedding available. For others, we can customize one for you. Please reach out to us to discuss the requirements.

Yes all certified diamonds are laser inscribed.

We pride our selves in offering the most competitive prices on internet. We make this possible through operating with lean, online-first philosophy. We reduce overheads by not operating a bricks-and-mortar store and thereby reducing operating costs and pass on the savings to our customers.

We offer a 14 days return policy. Please refer to our return policy for more details.

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to check the current status of your shipment through the carrier’s tracking system. Additionally, you can log into your account on our website and view your order history to track your package.

If you’re unable to log into your account, first check that your email and password are entered correctly. If you’ve forgotten your password, click the “Forgot Password” link on the login page to reset it. If the issue persists, please contact our customer service team for further assistance.

Yes, all of our lab-grown diamonds come with certifications from reputable gemological laboratories, such as IGI or GIA. These certifications include details about the diamond’s quality, including cut, clarity, carat weight, and color. However, for a formal gemological appraisal for insurance purposes, we recommend having your piece appraised by a certified gemologist after purchase. We can provide this service at an additional cost. Please get in touch.

Absolutely! At TheGoodCarat, we offer detailed information about each diamond, including high-definition, magnified videos, so you can thoroughly inspect the stone before making a purchase. While the diamond itself isn’t physically available for viewing, these videos and certifications provide all the transparency you need to make an informed decision. We can also ship the diamond to you for viewing and then set it into the jewelry, however shipping costs associated with this would be customer’s responsibility.

If you wish to cancel your order, please contact our customer service team within 24 hours of placing the order. After 24 hours, the order may already be processed, in which case you will need to wait for delivery and then initiate a return according to our return policy.

TheGoodCarat fully insures every order that is shipped from our facility. For added security, all shipments are sent with a ‘signature required’ option. If you won’t be available to sign for your package, you can choose “FedEx On Hold” at checkout to have your order held at the nearest FedEx location for pickup.

Yes, we ship to select international destinations. Shipping times and costs may vary based on location, and international customers are responsible for any applicable duties and taxes. You can see the shipping options available for your country at checkout.

We can often accommodate rush orders if we’re notified of your deadline as early as possible. We recommend placing your order first and then submitting a rush request to ensure it’s given priority. We may have to charge a small rush fee for such orders.

Saturday delivery is available for all orders and is a great option if you’re unable to receive your package during the week. Let us know once you have placed this order and we will ensure a Saturday delivery. You can also use the FedEx hold at location option to hold the package at FedEx office and pick up at your convenience.

Yes, we proudly ship to military addresses. Orders sent to APO and FPO addresses are delivered via USPS Express Mail or Registered Mail.

Loose diamonds or jewelry can be shipped to an alternate address, such as your workplace, to keep the surprise hidden. Just contact your credit card or bank before placing the order to add the alternate address. You can also select “FedEx On Hold” at checkout to have your package held at a nearby FedEx location for pickup.

Yes, you can ship your order to an address other than your billing address by following our address verification process. After placing your order, contact your credit card or bank institution to add the alternate address. You can also select Saturday delivery during checkout if receiving the package at your billing address during the week is inconvenient. Alternatively, you can choose “FedEx On Hold” at checkout to have your package held at a FedEx location near you.

Daily wear, dust, and natural skin oils can reduce a diamond’s sparkle and dull the shine of platinum or gold jewelry. We restore the it’s original sparkle and shine if you send the jewelry back to us. However, you can also get this done at your local jeweler.

To clean your diamond jewelry, soak it in warm water mixed with a mild liquid detergent. Gently scrub with a soft brush to work up a lather around the piece. Rinse with warm water and pat dry using a soft, lint-free cloth. For more detailed instructions, check out our Diamond & Jewelry Care information to keep your jewelry looking brilliant.

Yes! Any ring purchased from TheGoodCarat can be sent back within 45 days from the purchase date for a complimentary resizing. Once we receive the ring, resizing is completed within approximately 7-15 business days.

We offer a 14-day return policy on all unworn and undamaged items. If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging and accompanied by the receipt or proof of purchase. Custom or engraved items may not be eligible for return unless defective.

All jewelry purchased from TheGoodCarat comes with a warranty covering manufacturing defects. The length and specifics of the warranty vary by product. For detailed warranty information, please refer to the product’s specific details or contact our customer service team.

Yes, we offer a price match guarantee. If you find an identical lab-grown diamond or jewelry item at a lower price from another business, we’ll match that price. The competitor’s offer must be verifiable and meet our price matching conditions. Contact customer service for assistance with price matching.

Comparison purchasing is when customers order more than one items with the intention of returning the rest. While we understand the importance of making an informed decision, we encourage thoughtful purchases to help us keep costs low and minimize environmental impact. We provide detailed diamonds, provide ample information and helpful experts to guide you along the way to minimize chances of returns and enable informed purchases. Furthermore, to keep our prices low we must keep the cost associated with inventory as low as possible and operation with a lean model. For this reason we cannot allow comparison purchasing.

We do not charge restocking fees on standard returns within the 14-day return period, as long as the item is in its original condition. Custom or engraved items may have different return policies, and certain exceptions may apply.

If your order arrives damaged, please contact our customer service team immediately. We will work with you to arrange a replacement or refund, and we’ll cover the return shipping costs for damaged or defective items.